Introduction This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit our website, and how third-party services such as Google may use your data when you provide consent. We are committed to protecting your privacy and handling your data in a transparent and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are Redefining Recovery 5 Church Lane, Wellington Road, RM139DU redefiningrecoveryltd@gmail.com 07554484879 If you have any questions about this policy or how we handle your data, please contact us at the details above.
What Data We Collect We may collect the following types of personal data when you visit our website: Name, email address, phone number and any other information you submit via contact forms IP address and device information Browsing behaviour and pages visited on our website Location data (approximate, based on IP address) Cookie identifiers and advertising IDs
How We Collect Your Data We collect data through the following means: Information you submit directly via forms on our website Cookies and tracking technologies placed on your device when you visit our website Third-party services such as Google Analytics and Google Ads
How We Use Your Data We use your personal data for the following purposes: To respond to your enquiries and provide our services To improve the performance and user experience of our website To measure the effectiveness of our marketing and advertising activity To comply with our legal obligation.
Third-Party Services — Google When you provide your consent on this website, your personal data may be shared with and processed by Google and its partners. This includes the use of cookies and similar tracking technologies to deliver personalised advertising, measure ad performance, and improve services. Google may use the data collected through this website for the following purposes: Delivering and measuring the effectiveness of advertisements Personalising ads based on your interests and online activity Improving Google’s products and services Fraud prevention and security For full details on how Google handles your personal data, please refer to the following resources: Google Business Safety & Privacy Google Terms of Service Google Privacy Policy
Cookies Our website uses cookies to improve your experience and to enable certain features. Cookies are small text files placed on your device when you visit a website. We use the following types of cookies: Essential Cookies — These are necessary for the website to function correctly and cannot be disabled. Analytics Cookies — These help us understand how visitors interact with our website by collecting information anonymously. We use Google Analytics for this purpose. Advertising Cookies — These are used to deliver relevant advertisements to you based on your interests and browsing behaviour. We use Google Ads for this purpose. You can manage your cookie preferences at any time using the cookie settings tool on this website. You can also control cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.
Your Rights Under UK GDPR, you have the following rights in relation to your personal data: Right of Access — You have the right to request a copy of the personal data we hold about you Right to Rectification — You have the right to request that we correct any inaccurate data we hold about you Right to Erasure — You have the right to request that we delete your personal data in certain circumstances Right to Restrict Processing — You have the right to request that we restrict the processing of your data in certain circumstances Right to Data Portability — You have the right to receive your personal data in a structured, commonly used format Right to Object — You have the right to object to the processing of your personal data in certain circumstances Right to Withdraw Consent — Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal. To exercise any of these rights, please contact us at redefiningrecoveryltd@gmail.com
Data Retention We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for 6 months. Analytics and advertising data is retained in accordance with Google’s own data retention policies.
Data Security We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, or disclosure. However please note that no method of transmission over the internet is completely secure.
Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies independently.
Changes to This Policy We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always reflect the most recent update. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns or requests regarding this Privacy & Cookie Policy or the way we handle your data, please contact us at:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
